STORE manager
6001 univesity boulevard, ubc

Full Time, Permanent

We are looking for a dedicated, upbeat leader with a love of ice cream and great customer service to join our team as a Store Manager!

Someone who thrives in a busy environment, can keep a team motivated, and makes customers feel welcome and taken care of will be a great fit. You’re organized, reliable, and able to juggle priorities while keeping things running smoothly. You’re approachable but know how to set boundaries, you lead with respect and don’t shy away from making tough calls when needed.

Our work environment includes:

  • No super early mornings and you're done by 11:00pm!

  • Casual dress code

  • Positive, approachable team and supportive leadership

  • Regular check-ins and growth opportunities

  • Free or discounted ice cream

  • Health benefits, paid sick time, staff events, and more

Key responsibilities:

  • Oversee daily store operations

  • Supervise, support, and guide staff

  • Provide excellent customer service and create a welcoming environment

  • Scoop and serve ice cream with a smile

  • Ensure food safety and staff safety protocols are followed

  • Order and manage inventory (UBC Managers work closely with Cambie Production and Store Managers)

  • Track daily cash flow and complete checklists in a timely manner

  • Communicate regularly with other store managers

  • Uphold company policies and support a positive store culture

  • Key holder duties (opening/closing the store)

Requirements:

  • 3+ years of customer service/front-of-house experience (required)

  • 1+ year of management or supervisory experience (preferred)

  • Clear communicator with a positive attitude

  • Able to build rapport and lead a team

  • Fast problem-solver and decision-maker

  • Flexible to work both opening and closing shifts, weekdays and weekends

  • Comfortable working on your feet in a fast-paced space

Benefits:

  • Company events

  • Store discount

  • Sick Pay/Paid time off

  • Extended health care

Salary/Wage:

  • Starting at $22.00-$25.00 per hour

  • Wage review after probationary period of 3 months is over

Supplemental pay types:

  • Tips

  • Overtime pay

  • Bonus Pay

To apply:

Click the “apply now” button below to send your resume and cover letter.

We thank all candidates for their interest, however only candidates being considered for an interview will be contacted.

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Taco Tuesday, but make it with ice cream? DELICIOUS 😋 Stop by for an ice cream taco, it’s the perfect Tuesday Treat!
It’s the middle of the month, which means you have 15 more days to get these flavours before we swap them out! Which one has been your favourite? 🍓🫐🍌 Triple Berry IYKYK ☕️🍫 Short n’ Sweet 🍵🍓 Very Demure, Very Mindful 🍋🍋‍🟩🥭
Looking for something fun to do today? Grab a friend or loved one and stop by for some delicious ice cream! 🍦
VERY DEMURE, VERY MINDFUL 🍵🍓 ⁠ Matcha ice cream is sweetened with local honey and balanced with tart flakes of strawberry chocolate from Valrohna. This combo is the perfect blend, it doesn’t do too much and you won’t look like a clown w
SHORT N’ SWEET ☕️🍫 ⁠ JJ Bean espresso is brewed in our signature base and enhanced with tons of vanilla. Bits of dark chocolate are flaked throughout to switch it up (like Nintendo). You’ll walk into the store and know that your ice crea