Privacy policy

We are committed to protecting the privacy of our customers and website visitors. This policy outlines how Rain or Shine Ice Cream collects, uses, and disclose your personal information when visiting us in-store or make a purchase from our website (www.rainorshineicecream.com).

Information We Collect

We may collect the following types of personal information:

Name and email address (e.g. when you contact us through email)
Order details and billing addresses (for cakes, evert catering, or e-gift card purchases)
Payment information is processed securely through Square. We do not store card details.
Basic website usage data (e.g. pages visited, browser type) via analytics tools)

Why We Collect It

Personal information is only collected for the following purposes:

To process and fulfill your orders.
To respond to your questions or feedback.
To improve our website and customer service experiences.

We do not sell or share your personal information with third parties for marketing purposes.

If required by law, we may disclose personal information to comply with legal obligations or protect our rights.

Third-Party Services

We may use third-party tools to operate our business, including payment processors and website analytics. These providers are bound by their own privacy policies and are only given access to the information necessary to perform their services.

Data Storage & Security

Personal information is stored securely and retained only as long as necessary for the purpose it was collected, or as required by law. We take reasonable steps to protect your information from unauthorized access, use, or disclosure.

Your Rights

Under PIPA, you have the right to:

Request access to the personal information we hold about you
Request corrections if your information is inaccurate or incomplete
Request deletion of your personal information (subject to legal or contractual limits)

To exercise any of these rights, please contact us at human@rainorshineicecream.com.

Privacy of Minors

Our website is not directed at children under 13. We do not knowingly collect personal information from minors without parental consent.

Cookies

Our website may use cookies to improve your browsing experience and collect basic analytics data. You can disable cookies through your browser settings, though some features of the site may not function as intended.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed. The date at the bottom of this page indicates when the policy was last updated.