SEASONAL SHIFT LEADER
6001 University blvd, ubc

Full Time or Part Time, Seasonal

We’re looking for an enthusiastic and reliable leader to join our team as a Shift Leader! You’ll keep the team motivated, the store running smoothly, and every customer leaving with a smile.

Key responsibilities:

Leadership & Team Support

• Set a positive example and coach team members with a respectful, supportive approach.

• Ensure tasks are divided fairly and rotate staff through all responsibilities.

• Train staff on menu knowledge and answer questions throughout the shift.

• Communicate shift status (inventory, staff updates, issues) to the incoming team.

Operations & Store Standards

• Maintain a clean, organized store and complete checklists required throughout the day.

• Monitor product quality – ice cream, cones, packaging, and more.

• Keep the menu board current and manage special orders.

• Coordinate with tradespeople and relay maintenance updates to management.

• Uphold all health and safety standards (Vancouver Coastal Health & WorkSafe BC).

Cash Handling & Till

• Complete closing float and prepare opening float.

• Restock change as needed.

• Flag low change levels and notify the manager.

Customer Service

• Deliver warm, welcoming, and consistent customer experiences.

• Manage a busy line calmly and efficiently.

• Ensure scoop size consistency across the team.

• Guide customers through the menu with confidence and enthusiasm.

Problem Solving & Decision Making

• Coordinate supply transfers between locations when inventory runs low.

• Make shift adjustments – push shifts, call team members on or off as needed.

• Make sound decisions in the Company’s best interest and know when to escalate to management.

Our work environment includes:

• Casual work attire.

• Opportunities for growth within the Company.

• A fun, supportive team environment.

• Unionized work place.

Requirements:

• Previous experience in food service or a supervisory role is required.

• Strong communication skills and a calm, positive presence under pressure.

• Comfortable with cash handling and till operations.

• Reliable, punctual, and team-oriented.

• Strong work ethic.

• Food Safety certification (preferred).

• A genuine love for customer service.

• Availability to work at least 2-4 shifts per week, including weekend (Friday-Sunday) and availability.

Benefits:

• Store discount

• Free ice cream on shift

Wage:

• Starting at $18.85/hr.

Supplemental pay types:

• Tips

To apply:

Click the “apply now” button below to send your resume and cover letter.

We thank all candidates for their interest, however only candidates being considered for an interview will be contacted.